The right information at the right time, to the right person to deliver moments that matter.
Your customer insights are just the beginning. mimo builds on every interaction, uncovering what really resonates, refining relentlessly.
From payments to confirmations, mimo handles the moments that matter, seamlessly. Whether it’s a donation, a purchase, or a booking, the process flows smoothly, with follow-up comms delivered instantly.
We ensure connected tools lead to connected journeys – social media, email, SMS, direct mail, calls. It just works.
mimo exists to transform customer communication by making interactions more seamless, intelligent, and personal.
At its core, mimo’s purpose is to deliver the right message to the right person at the right time, ensuring your organisation can engage your customers in a more meaningful and data-driven way.
For charities, donations, regulars giving payments or lottery purchases are seamlessly processed through mimo with receipts or lottery tickets delivered instantly after payments are processed.
Starting with what you already know about your customers we gain more insights as we continue the customer journey using mimo.
mimo is designed to unify multiple engagement channels, email, SMS, direct mail, and phone calls, into a single platform that captures, analyses, and automates customer interactions.
To achieve its purpose, mimo focuses on:
Unifying Customer Communication Channels – Bringing email, social media, SMS, direct mail, and phone interactions into one centralised platform.
Personalisation Through Intelligent Data Capture – Logging and analysing every customer interaction to enhance future engagement.
Automated Workflows & Journey Mapping – Creating dynamic, event-driven automation based on customer behaviour.
Advanced Reporting & Insights – Providing data visualisation and analytics to track communication effectiveness.
Customer Care and Call Centre – your own personal team based in our own offshore office - an extension of your inhouse staff.
mimo’s focus is on efficiency, scalability, and personalisation, ensuring that organisations and charities can connect with customers/supporters in a way that feels natural, relevant, and timely.
We look forward to getting mimo working with you. We make it personal.
